Welcome to the Alamelway Medical website. By using this website and our services, you fully agree to all the terms and conditions below, which are subject to the laws and regulations of the Kingdom of Saudi Arabia. We are committed to providing our services to the highest quality standards, and we expect all clients and users to follow these terms for a smooth and fair experience for everyone.
1. Lawful use of the services
You may use the Alamelway Medical website and services only for lawful, permitted purposes. The website may not be used in any way that could harm the services or violate the laws and regulations in force in the Kingdom of Saudi Arabia. Publishing or sharing any illegal or unethical content, or content that infringes intellectual property rights, is prohibited. We reserve the right to suspend any account or refuse service to anyone who violates these policies.
2. Responsibility for medical information and services
We strive to provide accurate information about the medical services we offer, but Alamelway Medical is not responsible for medical diagnoses or treatment recommendations issued by the hospitals and medical centers we work with. Our role is limited to coordinating treatment, booking appointments, and arranging medical evacuation. Clients are therefore always advised to consult specialist doctors for accurate medical advice before making any treatment decisions.
3. Payment and refund policy
When you request any of our services, you may be asked to pay certain fees according to the agreement between us. We offer secure and varied payment options and follow a transparent refund policy: fees can be refunded if the request is cancelled before the service is carried out, according to the rules for each type of service. Once a service has been partly or fully carried out, the amount paid cannot be refunded, except in cases we consider deserving based on our internal assessment.
4. Confidentiality and personal data protection
We respect the privacy of all our clients and are committed to protecting their data in line with the data protection regulations of the Kingdom of Saudi Arabia. Any personal information you give us, such as medical reports, contact details, or travel details, is treated in strict confidence and is not shared with any third party without your consent, unless required by law or to provide the medical services you requested.
5. Disclaimer for delays or issues beyond our control
We do our best to deliver our services efficiently, but we are not responsible for any delay or cancellation caused by factors beyond our control, such as government procedures, visa delays, changes to hospital appointments, weather conditions, or new laws on travel and treatment abroad. In such cases, we will provide support and advice to help you find the available alternatives.
6. Changes to the terms and conditions
Alamelway Medical reserves the right to change these terms and conditions at any time without prior notice, in line with the laws and regulations of the Kingdom of Saudi Arabia. Users are responsible for reviewing this page regularly for any updates. Continuing to use the website or our services after changes are published means you accept and agree to them.