Welcome to Al Amal Way Medical, Your use of this website and our services constitutes your full agreement to all the terms and conditions outlined below, which are subject to the applicable laws and regulations of the Kingdom of Saudi Arabia. We are committed to providing our services in accordance with the highest quality standards and expect all clients and users to adhere to these terms to ensure a smooth and fair experience for everyone.
1. Lawful Use of Services
Your use of Al Amal Way Medical’s website and services is limited to legal and permitted purposes only. The website must not be used in any way that could harm the services or violate the laws and regulations in force in Saudi Arabia. It is strictly prohibited to publish or share any illegal, unethical, or copyright-infringing content. We reserve the right to suspend any account or refuse service to anyone who violates these policies.
2. Responsibility for Medical Information and Services Provided
We strive to provide accurate information about the medical services we offer. However, Al Amal Way Medical is not responsible for medical diagnoses or treatment recommendations issued by the hospitals and medical centers we work with. Our role is limited to facilitating treatment coordination, scheduling appointments, and arranging medical evacuations. Clients are always advised to consult with qualified medical professionals before making any treatment decisions.
3. Payment and Refund Policy
When requesting any of our services, you may be required to pay certain fees as per our agreement with you. We provide secure and diverse payment options and follow a transparent refund policy. Fees can be refunded if a request is canceled before service execution, based on specific terms for each service type. If the service has been partially or fully executed, the payment cannot be refunded unless deemed justified based on our internal assessment.
4. Confidentiality and Data Protection
We respect the privacy of all our clients and are committed to protecting their data in compliance with Saudi data protection laws. Any personal information you provide, such as medical reports, contact details, or travel arrangements, will be handled with complete confidentiality and will not be shared with any third party without your consent unless required by law or for the purpose of providing the requested medical services.
5. Disclaimer for Delays or Issues Beyond Our Control
We make every effort to ensure the efficient delivery of our services. However, we are not responsible for any delays or cancellations due to factors beyond our control, such as government procedures, visa issuance delays, changes in hospital schedules, weather conditions, or new travel and medical regulations. In such cases, we will provide support and guidance to help you find available alternative solutions.
6. Amendments to Terms and Conditions
Al Amal Way Medical reserves the right to modify these terms and conditions at any time without prior notice, in accordance with the laws and regulations of Saudi Arabia. It is the user’s responsibility to periodically review this page for any updates. Your continued use of our website or services after any amendments are posted constitutes your acceptance and commitment to these changes.
